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Telephone scammers are targeting Alameda Municipal Power customers and requesting credit card information, the city’s utility company said this week. Residential customers have called AMP to report someone who is impersonating a utility representative and calling customers’ homes, the utility company reported late last week.The caller claims the customer’s account is past due and will be disconnected and then requests a credit card number to continue service, AMP officials said.
Officials said AMP will never ask for credit or debit information by phone and only makes courtesy calls on delinquent accounts. If someone believes they have been scammed, AMP officials advise calling the credit card company to cancel affected cards as well as Alameda police.
If someone claiming to be associated with the utility makes a home visit, customers should also know that AMP employees always carry photo identification and arrive in vehicles clearly marked with the utility’s logo. Customers may ask to see ID badges at any time or call AMP at (510) 748-3900 to check on the status of a home visit or customer service call. To check account statuses call AMP or visit alamedamp.com.
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